|
For customers whose business demands require very high availability
and expedited fault resolution in the U.S. and selected locations
overseas, Vicom will provide Premium Support and Maintenance under
one or three-year agreements, subject to coverage availability.
With Premium Product Maintenance and Support, customers receive:
| • 24x7x365 telephone call
response and problem resolution |
| |
Customers
can receive level 1 through level 3 technical support on a
round-the-clock basis. This means that Vicom will open an
incident report, collect configuration detail and incident
data and start troubleshooting. The incident will be escalated
to Engineering where it is determined that corrective action
is required at the software, hardware component or system
level. |
| |
| • Email notification
of code revisions |
| |
Customers who subscribe
to Vicom’s Premium product maintenance and support will
receive pro-active email notification of software and microcode
revisions to ensure they can update without delay and continue
to receive maximum value from their investment in Vicom products. |
|
Questions and Ordering
Information
Please consult the “Contact
Us”
page for sales and support contact information. |
